DROPIO / Support

DROPIO support

DROPIO is designed to send files, photos, videos, text and links directly between compatible devices.

Contact: contact DROPIO support. Include your device model, operating-system version, browser when relevant, DROPIO version and a description of the problem. Do not include files, transfer text, session tokens or QR codes.

Frequently asked questions

How do I send a file?

Choose Send, select the content and connect the receiving device by scanning the QR code or entering the temporary code. Review the destination before confirming.

Do I need an account?

No. DROPIO is designed to work without registration or sign-in.

Are my files uploaded to DROPIO?

Where technically possible, files travel directly between devices through an encrypted peer-to-peer or local-network connection. Temporary signalling helps the devices connect but is not intended to store your files. Some restrictive networks may require encrypted relay traffic; see the privacy policy for details.

Why can a transfer fail?

Both devices must remain connected and DROPIO should stay open when the operating system requires it. Firewalls, restrictive networks, browser limitations, insufficient storage or an expired connection code can interrupt a transfer. Try again with a new code and, when possible, connect both devices to the same Wi-Fi network.

Does DROPIO reduce photo or video quality?

DROPIO is designed to send original files without automatic compression or conversion.

Does it include ads or purchases?

The planned free version includes an AdMob banner and the same transfer features. A one-time purchase removes advertising permanently; it is not a subscription. The reference price is €9.99 in Spain and US$9.99 in the United States, with the store showing the applicable price and currency in each region.